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Customer KYC & Directory Management

Purpose

This guide explains how to search, manage, and verify borrower and seller identities in the Customers directory (/customers) and inside the Deal Wizard in Cashy-Hub. All customer profiles and verified KYC records are maintained centrally by the central Cashy system.

1. Master Customers Directory (/customers)

The Customers directory provides a comprehensive register of all individuals who have transacted with the organization across any branch location.

Key Controls & Capabilities

  • Real-Time Central Directory Search: The top search bar connects directly to the central Cashy customer database. Typing a customer's name, email, or ID number instantly filters records across the entire organization without page reloads.
  • Dynamic Columns Customization: Click the Columns button in the top right to customize displayed columns. Note: customerId and name are locked keys and cannot be disabled.
  • Exporting Records:
  • Click the Export button in the header to download a complete CSV of matching customer records.
  • Alternatively, use the row action menu to export an individual customer file: CASHY_Customer_{customerNumber}.csv.
  • Data Table Columns:
  • CUSTOMER ID: Unique internal identifier (customerNumber).
  • NAME: Full legal name (firstname lastname).
  • EMAIL: Registered primary email address.
  • PHONE: Contact telephone number.
  • SEX: Legal gender indicator.
  • DOB: Date of birth (YYYY-MM-DD).

2. Customer Lookup & Autocomplete in Deal Wizard

During deal creation inside Step 1 (Customer Section): 1. Choose Registered or Guest: - For registered borrowers, typing 2 or more characters queries the central customer database. - Matching suggestions display in an interactive dropdown. 2. Clicking a customer profile immediately populates: - First Name & Last Name - Primary Email Address - Contact Phone - Stored Bank Account (IBAN) & PayPal Address 3. Verify that the customer's presented physical ID matches the stored records before advancing the deal.