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Troubleshooting CashBook Discrepancies & Variances

Purpose

This guide addresses common errors and discrepancies encountered in the CashBook ledger and reconciliation console in Cashy-Hub.

1. Persistent Negative Variance in Daily Reconciliation

Symptom

On /cashbook under the Reconciliation tab, the VARIANCE/DIFFERENCE box displays a negative number highlighted in red (#dc2626).

Diagnostic Steps:

  1. Double-Count Physical Cash:
  2. Click Reset Counts and recount all notes and coins in KASSA (till) and RESERVE (safe).
  3. Audit Open Deals in Drawer:
  4. Check if a customer paid cash for a payback or extension today, but the operator closed the browser before clicking Confirm Payback or Confirm Extension.
  5. If an unconfirmed deal is found, complete the modal flow to book the missing cash inflow.
  6. Verify Disbursed Payouts:
  7. Cross-check physical payout slips against today's rows in the Ledger tab.
  8. If a deal was disbursed via SEPA bank transfer, ensure the operator did not accidentally select Cash as the payout method during Step 4 of deal creation.

2. Missing CashBook Voucher on Printed Slip

Symptom

A printed pawn ticket or payback receipt lacks a sequential cash flow voucher number (cashFlowNumber).

Resolution:

  • Check that the store CashBook was properly selected during the confirmation step.
  • Navigate to /cashbook → Ledger and filter by today's date to confirm whether the transaction recorded. If missing, log a manual ledger entry linked to the deal ID.